StoreFlex aims to provide a simple and reliable delivery experience for customers throughout Bangladesh where delivery service is available.
Delivery Areas
StoreFlex may deliver products inside Dhaka and to other supported locations across Bangladesh through available courier partners.
Delivery availability may depend on the customer’s location and the type of product ordered.
Delivery Charges
Delivery charges may vary depending on:
- Delivery location
- Product type
- Order value
- Promotional offer
- Free-delivery eligibility
The applicable delivery charge will normally be shown during checkout before the order is submitted.
StoreFlex may maintain different delivery rates for locations inside and outside Dhaka.
Free Delivery
Some selected products, book combinations, promotional bundles, or qualifying orders may receive free delivery.
When a cart contains both free-delivery items and items requiring normal delivery charges, the applicable delivery charge may still apply to the order.
StoreFlex may also introduce promotional free-delivery offers from time to time.
Order Verification
All new orders are subject to StoreFlex’s order verification process.
An order may remain pending until required information or payment has been verified.
After verification, StoreFlex may begin processing the order and arrange delivery with the selected courier partner.
Courier Partners
StoreFlex may use available courier services such as Pathao, Steadfast, or another supported delivery provider.
The courier selected for an order may depend on availability, destination, product type, or StoreFlex operational requirements.
Delivery Time
Estimated delivery times may vary depending on:
- Customer location
- Courier service
- Public holidays
- Weather
- Traffic
- Product availability
- Operational or logistics conditions
StoreFlex will make reasonable efforts to dispatch verified orders promptly, but delivery dates cannot always be guaranteed.
Order Tracking
Where supported, customers may track their order through StoreFlex using the required verification information.
Guest customers may be required to provide both the Order ID and the mobile number associated with the order.
StoreFlex does not intentionally expose private order information using an Order ID alone.
Customer Responsibility
Customers must provide:
- Correct customer name
- Active mobile number
- Complete delivery address
- Correct district/delivery area
StoreFlex or the courier may contact the customer regarding delivery.
Incorrect or incomplete information may result in delay or failed delivery.
Failed Delivery
If delivery cannot be completed because the customer cannot be reached, refuses delivery without an approved arrangement, or provides incorrect information, StoreFlex may determine the appropriate next step based on the order circumstances.
Courier Delays
Once a parcel is handed to a courier, delivery may occasionally be delayed by circumstances outside StoreFlex’s direct control.
If you experience an unusual delay, please contact StoreFlex support with your Order ID.
Damaged or Incorrect Delivery
If you believe you received a damaged, incorrect, or incomplete product, contact StoreFlex as soon as reasonably possible.
Do not unnecessarily use or alter the product before the issue is reviewed.
StoreFlex may request photographs, video, packaging information, or other reasonable evidence to evaluate the issue.
Digital Products
Digital/PDF-only products do not require physical courier delivery.
Eligible digital products may instead become available through the customer’s StoreFlex account or another authorized digital delivery process.
Changes to This Policy
StoreFlex may update this Shipping / Delivery Policy when courier partners, delivery areas, shipping charges, or operational procedures change.
Contact Us
For delivery-related assistance
StoreFlex
Email: storeflexbd@gmail.com
Phone/WhatsApp: +8801931-427997