At StoreFlex, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be used, and how we protect it when you use our website or place an order.
Information We Collect
When you place an order, create an account, contact us, or use certain features of StoreFlex, we may collect information such as:
- Full name
- Mobile number
- Shipping and billing address
- District or delivery area
- Email address, where provided
- Order details
- Order notes
- bKash or Nagad Transaction ID where applicable
- Account information if you create a StoreFlex account
- Wishlist, cart, and order history
- Information required for delivery, order verification, customer support, security, and duplicate-order prevention
We may also collect limited technical information such as browser/session information, cookies, and website activity required to operate the website securely and efficiently.
How We Use Your Information
We use customer information only for legitimate StoreFlex business purposes, including:
- Processing and managing orders
- Verifying payments
- Arranging product delivery
- Communicating order status
- Providing customer support
- Processing cancellation and return requests
- Preventing duplicate or fraudulent submissions
- Maintaining customer accounts and wishlists
- Improving StoreFlex services and website performance
- Meeting legal or regulatory obligations where applicable
Payment Information
StoreFlex currently supports Cash on Delivery and manual bKash/Nagad Send Money payments.
For bKash and Nagad orders, customers may be required to provide a Transaction ID so that payment can be manually verified.
StoreFlex does not automatically verify a payment solely based on a Transaction ID.
We do not ask customers to provide their bKash/Nagad PIN, password, OTP, or other sensitive account credentials.
Sharing of Information
We do not sell customer personal information.
We may share only the information reasonably necessary to complete an order or operate our services with trusted service providers, including:
- Courier and delivery partners
- Website hosting providers
- Email service providers
- Technical or security service providers
Courier partners may receive relevant customer information such as name, mobile number, address, order amount, and delivery information so that a parcel can be delivered.
Cookies and Sessions
StoreFlex may use cookies and browser/session storage for essential website functions including:
- Shopping cart
- Customer login
- Wishlist
- Checkout
- Order security
- Guest sessions
- Website preferences
If optional analytics or similar services are enabled in the future, this Privacy Policy may be updated accordingly.
Data Security
We take reasonable technical and administrative measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.
However, no online system can guarantee absolute security.
Data Retention
We retain customer and order information only for as long as reasonably necessary for order management, customer service, accounting, fraud prevention, dispute handling, and applicable legal obligations.
Guest checkout and temporary website data may be removed or expire according to StoreFlex system settings.
Your Information
If you believe that information associated with your StoreFlex account is incorrect, or you would like to ask a privacy-related question, please contact us.
Certain order or transaction records may need to be retained where required for legitimate business, accounting, security, or legal purposes.
Children’s Privacy
StoreFlex is intended for customers who are legally able to make purchases. We do not knowingly request unnecessary personal information from children.
Changes to This Privacy Policy
StoreFlex may update this Privacy Policy when our services, technology, payment methods, delivery partners, or legal obligations change.
The latest version will always be published on this page.
Contact Us
For privacy-related questions, contact:
StoreFlex
Email: storeflexbd@gmail.com
Phone/WhatsApp: +8801931-427997